How To Write An Apologetic Email To A Client. It starts with a detailed, honest assessment of the problem and a recommendation to help fix it. The first rule of business is that the customer is always right (even when they're wrong).

And in most cases, a simple yet professional apology email is capable of changing a customer’s perception of the situation for the better and helping you maintain your relationship with them. Please call me back as soon as you can. Don't mislead and promise or infer things that aren't included within the content.